After-sales service center
Customer satisfaction is our unremitting pursuit
Feiyu technology’s target that is satisfied with customer , and provide the best solution of UAV to user, and give user the legal rights and interests, and make some regulations that repairing, replacing , returning back. We will implement strictly the regulations of repairing and replacing and returning back. We will solve quickly the questions from customers and reduce the loss of product because of faults.
After-sale Service Policies
Warranty service
After-sale service process
After sale
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a.Maintenance Service Policies
The customer can send the faulty product to the UAV Division of Guilin Feiyu Technology Co., Ltd. for repair.b.Replacement Service Policies
For products that meet certain conditions and fail during the warranty period, we will replace a fully functional product for free. -
Customers can enjoy the warranty and replacement service if the warranty conditions are met.
a.Terms of warranty
The warranty period starts from the user's purchase date and the warranty period is 12 months.b.Warranty certificate
The warranty service works only when the customer has the warranty certificate during the warranty period. If not, you need to pay for repairs in accordance with relevant regulations.c.Warranty content
According to the requirements of the contract and technical agreement，We will be free to repair or replace accessory during the warranty period because of quality issues including to manufacturing ,assembling , materials issues etc. According to the requirements of the contract and technical agreement，During the warranty period, if the product is damaged by human behavior, customer need to pay for repairs.
PS：The product is damaged by human behavior, such as collision, leakage of foreign matters (such as seawater, sands and muds), burning down, unauthorized modification, incorrect installation, and malfunction caused by operating against the instruction.d.Warranty replacement policy
During the warranty period, the following conditions are met and the user refuses to repair products, they can apply for replacement： If the products cannot work normally within 15 days from the date of sale and it is confirmed that it is the factory reason, the product replacement application can be submitted； After several times repairs and the products still cannot work normally during the warranty period, if it is confirmed that it is the factory reason, the product replacement application can be submitted. -
Contact information
a.If you purchased the product from a dealer, please contact the dealer for processing.b.If you purchased the product from FeiYu Store, please contact with us and send your device back.
Process of After-Sales Service：
Fill in After-sales registration form
Send the products to us
After-sales maintenance
Complete repair and return the products to customer
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Feiyu UAV Division
0773-2320844
3rd Floor, A, Guilin Electric Valley, Innovation Building, Information Industry Park ,ChaoYang Road ,Qi Xing District ,Guilin
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Matters need attention：
a.Please down the after-sale service registration form, fill in the information and send it with the equipment.b.Keep the tracking number for your inquiry
Contact us
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Tel
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Company QQ
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E-mail
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400-9906-118
Mon to Sun: 8:30AM to 18:00PM (Beijing time)
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3265934561
Mon to Sun: 8:30AM to 18:00PM (Beijing time) - Online support PS：Without adding friends, consult directly
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uavservice@feiyu-tech.com
